Returns Policy

🌱 GreenThumb Genetics – Return & Refund Policy

At GreenThumb Genetics, your satisfaction is our priority. Due to the nature of our products, we have a specific return policy to ensure fairness, compliance, and quality assurance.

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✅ Eligibility for Returns

Only unopened, original-condition items are eligible for return.

Return requests must be initiated within 7 days of receiving your order.

We only accept returns for orders placed directly on our website: www.greenthumbgenetics.co.za

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🚫 Non-Returnable Items

Due to the sensitive nature of our products, the following items cannot be returned:

Opened seed packs or used items

Promotional or discounted items

Free gifts or bonus samples

Items damaged due to misuse or improper storage

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🔁 Return Process

1. Email us at [email protected] with your order number and reason for return.

2. If approved, we’ll provide the return address and instructions.

3. You are responsible for return shipping costs.

4. Once received and inspected, we will process your refund or exchange.

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💸 Refunds

Approved refunds are issued to your original payment method.

Please allow 5–10 business days for the refund to reflect.

If your return is rejected (e.g. opened packaging), the item will be returned to you at your expense.

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📦 Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos. We’ll resolve the issue promptly with a replacement or refund.

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🛑 Important Notice

GreenThumb Genetics is not responsible for orders seized due to local laws in your area. Please ensure that cannabis seeds are legal to possess in your location before placing an order.

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For questions, please contact us at
📧 [email protected]
📞 +27 (0)78 239 9116